Terms & Conditions

These Terms & Conditions apply to purchases and services provided by Scunthorpe Computers through our website, in store, by phone, by email, or by any other direct method of sale.

These terms apply to:

All orders are subject to acceptance and availability.

All prices shown on our website are in GBP (£).

Unless stated otherwise, prices may be changed at any time before we accept your order.

Payment must be made in full before goods are dispatched or services are completed, unless we have agreed otherwise in writing.

We will aim to dispatch goods within a reasonable time.

Any delivery dates or times given on the website, by email, by phone, or in store are estimates only unless we have clearly agreed a specific date in writing.

We are not responsible for delays caused by couriers, suppliers, stock shortages, events outside our control, or incorrect delivery details provided by the customer.

Risk in goods passes to you when they are delivered. Ownership of goods passes only when full payment has been received.

If you are a consumer and buy standard stock goods from us online, by phone or by email, you usually have the right to cancel your order within 14 days from the day after you receive the goods.

To cancel, you must tell us clearly that you wish to cancel.

If you cancel in time, you then have 14 days to return the goods to us.

Where cancellation rights apply, we will refund the price paid for the goods and the basic delivery charge. We may reduce the refund if the goods have been handled more than necessary to inspect them.

For cancelled non-faulty distance orders, you are responsible for returning the goods to us unless we agree otherwise.

Returned goods should be sent back unused and in a resaleable condition where reasonably possible, with all accessories, manuals and packaging.

We will process any refund due within the legal time limits after we receive the goods back, or after you provide proof of return where applicable.

Where a computer, bundle, part or other item is genuinely custom-built to your specification, specially ordered for you, or clearly personalised, the usual 14-day change-of-mind cancellation right for distance sales does not normally apply.

This includes, for example, bespoke PC builds assembled to your chosen specification or special-order items sourced specifically for your order.

This does not affect your statutory rights if the goods are faulty, not as described, not fit for purpose, or not of satisfactory quality.

When you book in a device for repair, diagnosis, upgrade, software work or inspection, you confirm that you are authorised to instruct us to carry out work on that device.

If you are a consumer and book a repair, diagnostic or support service online, by phone or by email, you may usually have a 14-day cancellation right.

However, if you ask us to begin the service within that 14-day period, you expressly agree that work may start before the cancellation period ends.

If you cancel after asking us to start work during that period, you may have to pay for the work already carried out up to the point of cancellation.

If the service has been fully performed after you asked us to begin during the cancellation period, your right to cancel may be lost.

A diagnostic fee may apply where fault-finding or inspection is required.

Diagnostic fee: £15, refunded if you go ahead with the repair.

If you choose not to proceed after diagnosis, the diagnostic fee remains payable.

Repairs may involve new, refurbished, reconditioned or equivalent compatible parts unless otherwise agreed.

Any quoted repair depends on parts availability and current supplier pricing. If parts become unavailable or significantly change in price, we may revise the quote or cancel the repair.

Customers are strongly advised to back up all important files, photos, game saves, accounts and other data before handing over a device.

We will make reasonable efforts to contact you when your item is ready for collection.

If a device or other goods are not collected within 28 days of us notifying you that the item is ready, we may apply reasonable storage charges where lawful and proportionate.

If the item remains uncollected, we may issue written notice requiring collection.

If the goods are still not collected, then, where legally permitted and after giving the required written notice, we may sell, dispose of, or otherwise deal with the goods in line with the Torts (Interference with Goods) Act 1977 in order to recover reasonable costs, including storage, administration and disposal costs.

Any balance remaining after deduction of lawful costs will be dealt with as required by law.

Nothing in these terms removes or limits your statutory rights.

If goods supplied by us are faulty, damaged, not as described, or not fit for purpose, please contact us as soon as possible.

Where the law applies, consumers have rights in relation to goods being of satisfactory quality, fit for purpose and as described, and services being carried out with reasonable care and skill.

Any manufacturer warranty applies in accordance with the manufacturer's own terms.

If we provide our own repair warranty or parts warranty, the details and duration will be confirmed separately.

Any warranty we provide is in addition to, and does not replace, your statutory rights.

Our warranty will not cover accidental damage, liquid damage, misuse, third-party software issues, viruses, physical abuse, unrelated faults, or faults caused by attempted repair by others after our work has been completed.

If you buy from us for business use, some consumer-specific rights will not apply.

Unless agreed otherwise in writing, our total liability to business customers will be limited to the price paid for the relevant goods or services, to the extent permitted by law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

We process personal data in line with our Privacy Policy, available on our website.

We may update these terms from time to time. The latest version published on our website will apply to new orders and new service bookings.

These terms are governed by the law of England and Wales. Any disputes will be dealt with by the courts of England and Wales unless another part of UK law requires otherwise.

If you have any questions about these terms, returns, repairs or complaints, please contact: