Mon–Fri: 9am–4:30pm  |  Sat: 10am–3pm  |  Sun: Closed

Call Us

01724 841151

← Back to home

Legal

Privacy Policy

Last updated: 3 April 2026

Scunthorpe Computers is committed to protecting your privacy and handling your personal data fairly, lawfully and transparently in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Scunthorpe Computers is the data controller for the personal data covered by this privacy policy.

Scunthorpe Computers

3 Albion Park

Scunthorpe

DN16 1DJ

Email: info@scunthorpecomputers.co.uk

Phone: 01724 841151

Website: scunthorpecomputers.co.uk

2. The Personal Data We Collect

We may collect and use the following personal data:

  • Your name
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Order details
  • Payment-related information
  • Account login details, if you create an account
  • Messages you send to us by contact form, email, live chat or social media
  • Repair, support or quote enquiry details
  • Device information where relevant to an order, repair or support request
  • Limited device content where reasonably necessary to diagnose, test or complete a repair
  • IP address and technical website usage information
  • Cookie and tracking data, where used on the website

3. How We Collect Your Personal Data

We collect personal data:

  • When you place an order on our website
  • When you create an account
  • When you contact us
  • When you ask for a quote
  • When you book a repair or other service
  • When you bring a device to us for diagnosis or repair
  • When you sign up for marketing, where offered
  • When you browse our website
  • Through cookies or similar technologies, where used

4. Repairs and Devices

When you book in a computer, laptop, console, storage device or other item for diagnosis, repair, upgrade or data-related work, we may need to collect and use extra information connected with that device.

This may include:

  • The make, model and serial number of the device
  • Fault descriptions and service history
  • Login details or passwords provided by you for testing purposes
  • Photographs of the device, damage or serial numbers
  • Limited access to files, software or data stored on the device where reasonably necessary to diagnose, test or complete the work
  • Backup, recovery or transfer data where you have asked us to carry out that service

We only access customer data on a device where this is reasonably necessary for the work requested.

Customers are strongly advised to back up important data before handing over a device for repair, upgrade, reset, reinstall or other technical work. While we take reasonable care, data may be lost, corrupted or affected during diagnosis, repair, upgrade, software work or storage fault investigation.

Where possible, customers should remove or securely sign out of personal accounts and remove sensitive personal information before handing over a device, unless access is needed for the requested work.

If passwords or login details are provided to us, we will only use them for the purpose of carrying out the requested service and will handle them confidentially.

5. Why We Use Your Personal Data

We use your personal data to:

  • Process and deliver your orders
  • Take payment and help prevent fraud
  • Communicate with you about your order, account or enquiry
  • Provide quotes, repairs, support or other requested services
  • Diagnose faults and test repaired devices
  • Manage returns, refunds and warranties
  • Keep business, tax and accounting records
  • Improve our website, products and services
  • Send marketing communications where we are allowed to do so
  • Comply with legal and regulatory obligations

6. Our Lawful Bases for Using Your Personal Data

We rely on the following lawful bases:

Contract

We use your personal data where it is necessary to process your order, deliver goods or services, provide a quote you asked for, manage your account, carry out diagnosis, repair, upgrade, support or recovery services, or deal with returns, warranties or service requests.

Legal obligation

We may use and keep personal data where we need to comply with legal obligations, including tax and accounting requirements, consumer law obligations, and fraud prevention or law enforcement requests where required.

Legitimate interests

We may use personal data where it is reasonably necessary for our legitimate interests, provided those interests are not overridden by your rights. This may include running and improving our business, website administration and security, preventing fraud, customer service, keeping repair notes and service history, and limited business analytics.

Consent

Where required, we will ask for your consent before sending certain marketing messages or using non-essential cookies or similar technologies on your device.

7. Payments

We do not store full card details on our own systems unless clearly stated.

Payments made through our website may be processed by third-party payment providers, who will process your personal data in line with their own privacy policies.

8. Sharing Your Personal Data

We may share personal data with trusted third parties where necessary, such as:

  • Payment providers
  • Delivery and courier companies
  • Website hosting providers
  • IT support providers
  • Ecommerce and website platform providers
  • Data recovery or specialist repair partners, where needed to complete your requested service
  • Accountants, legal advisers or insurers
  • Fraud prevention or law enforcement bodies where required

We do not sell your personal data to third parties.

9. International Transfers

Some of our service providers may process personal data outside the UK.

Where this happens, we will make sure appropriate safeguards are in place as required by UK data protection law.

10. How Long We Keep Personal Data

We only keep personal data for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax and record-keeping requirements.

Typical retention periods may include:

  • Orders and invoices: up to 6 years after the end of the relevant financial year
  • Customer service enquiries: up to 2 years
  • Website account information: while the account remains active, and for a reasonable period afterwards
  • Marketing records: until you unsubscribe or withdraw consent, plus a reasonable suppression period
  • Repair or support records: up to 6 years where needed for warranty, accounting or legal purposes

If a device is left with us and not collected, we may keep related records for as long as reasonably necessary to protect our legal position and maintain an audit trail.

11. Marketing

Where we send marketing emails or texts, we will do so in line with applicable data protection and electronic marketing rules.

You can stop receiving marketing at any time by:

  • Clicking the unsubscribe link in a marketing email
  • Replying STOP to a marketing text, where available
  • Contacting us directly

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Make the site work properly
  • Remember your preferences
  • Support ecommerce features
  • Understand how visitors use the site
  • Improve website performance
  • Run analytics or advertising, where used

Where required, we will ask for consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through the cookie banner or tool provided on the website.

13. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate personal data
  • Ask us to erase your personal data in some circumstances
  • Ask us to restrict how we use your personal data in some circumstances
  • Object to certain uses of your personal data
  • Ask for transfer of your personal data in some circumstances
  • Withdraw consent where we rely on consent

To exercise any of these rights, please contact us using the details in section 1.

14. Complaints

If you are unhappy with how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

15. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of other websites, and you should read their privacy policies separately.

16. Changes to This Privacy Policy

We may update this privacy policy from time to time.

The latest version will always be posted on our website with the updated date shown at the top.